FENDER MUSICAL INSTRUMENT CORPORATION

STORE POLICY

We Are Here to Help!


We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we’ll be glad to help.



(800) 856-9801 consumerrelations@fender.com


Satisfaction Guaranteed


If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt (excluding harmonicas and In Ear Monitors). Depending on product availability, items may be exchanged for another item of equal value (excluding Fender Mod Shop instruments).

Returns & Exchanges


WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?

A damaged or defective product may be returned or exchanged for the same or a like product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the discretion of Fender and require a Return Authorization (RA) number to receive shipping label.

Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).


WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product (excluding harmonicas and In Ear Monitors).

Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

All returned items must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

Mod Shop Policy


Mod Shop products are not eligible for cancellation, and may not be returned or exchanged, unless there is a manufacturing error or product defect. All Mod Shop sales are final. If you receive a defective product, please contact us at consumerrelations@fender.com with details of the product and the defect. All defective products shall be subject to the Fender 2-year Electric Guitar and Bass Warranty.

Returns Procedure


How do I make a return?

All returns require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you.


  1. Contact Consumer Relations at (800) 856-9801 or email us at consumerreturns@fender.com to obtain an RA number and a prepaid return shipping label.
    1. If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
    2. If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
  2. After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
  3. Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.


Send returns to:

Fender Musical Instruments Corporation
ATTN: Online Returns Dept.
1295 East Central Ave
San Bernardino, CA 92408


Fender will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.



CHANGE OR CANCEL ORDER


We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process of an order has not yet been initiated, we will be happy to attempt to change or cancel it for you.

Unfortunately, if the shipping process has been initiated, we are not able to change it, cancel it or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.

To request a cancellation or a change to your order, please call Fender Consumer Relations at 1-800-856-9801.

Thank you for your consideration.

Shipping


NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.


FedEx Standard Ground

Only Contiguous U.S.,
APO/FPO, PO Box

3-10 business Days

All orders

Select Standard shipping in checkout to calculate shipping rate

Expedited
Shipping Rates
Fedex 2-Day
Location
(US only)
Contiguous
U.S.
Alaska &
Hawaii
Estimated
Time
2 Business
Days
2-3 Business
Days
All Gear
(Merch, Accessories, Parts)
$24.99 per order $34.99 per order
All Guitars & Basses
(Electric and Acoustic)
$79.99 per instrument $99.99 per instrument
Amps & Audio
Equipment
$129.99 per item $179.99 per item
Expedited
Shipping Rates
Fedex Next Day
Location
(US only)
Contiguous
U.S.
Alaska &
Hawaii
Estimated
Time
Next Day 1-2 Business
Days
All Gear
(Merch, Accessories, Parts)
$39.99 per order $54.99 per order
All Guitars & Basses
(Electric and Acoustic)
$109.99 per instrument $119.99 per instrument
Amps & Audio
Equipment
$134.99 per item $189.99 per item
Expedited
Shipping Rates
Location (US Only) Estimated
Time
All Gear
(Merch, Accessories, Parts)
All Guitars & Basses
(Electric and Acoustic)
Amps & Audio
Equipment
FedEx
2-Day
Contiguous
U.S.
2 Business
Days
$24.99 per order $79.99 per instrument $129.99 per item
Alaska &
Hawaii
2-3 Business
Days
$34.99 per order $99.99 per instrument $179.99 per item
FedEx
Next Day
Contiguous
U.S.
Next Business Day $39.99 per order $109.99 per instrument $134.99 per item
Alaska & Hawaii 1-2 Business
Days
$54.99 per order $119.99 per instrument $189.99 per item

NOTE: Fedex 2-Day and Next Day orders must be received by 12:00PM Pacific Standard Time, Monday-Friday to accommodate expedited shipping.



For Fender Mod Shop purchases, expedited shipping will not impact the actual build time of the guitar. All items in the shopping cart will ship for the quoted price. Some smaller items under 1 lb. may ship USPS and will not be trackable. Orders that include an instrument, amplifier or product that valued at more than $400.00 will ship FedEx Direct Signature Required.

Back Orders

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door (excluding built-to-order Fender Mod Shop instruments).

If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

If the item is out of stock, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again. Fender Mod Shop instruments will be shipped upon completion.

How to Order


Ordering online from Fender.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.

Please note that this does not apply to Fender Mod Shop orders. As Fender Mod Shop instruments are built to order, your credit card will be charged when your order is placed.


Payment Methods

PalPal & PayPal Credit

Now you don’t have to wait to get the latest Fender gear. Fender.com offers no-interest financing for six months via PayPal Credit.

With PayPal credit, you get six months to complete your purchase without being charged any interest. You choose how often and how much you pay. As long as you complete your purchase within six months, you won’t pay a cent of interest! Terms & Conditions apply

Just click the Paypal button at checkout and choose PayPal Credit as your payment method.



Frequently Asked Questions

What is PayPal Credit?

PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or over time. It’s easy to apply, easy to use and there whenever you need it. PayPal Credit is subject to credit approval and is offered by Synchrony Bank. View PayPal Credit Terms and Conditions.

How do I apply for PayPal Credit?

When you apply for PayPal Credit, you’ll be asked to provide your date of birth, income after taxes and the last 4 digits of your Social Security number. You'll then to agree to the Terms and Conditions. You’ll know within seconds if you're approved. And here’s the cool thing: your PayPal Credit account will be linked to your PayPal account and you’ll see it as a payment option every time you check out with PayPal. Apply For PayPal Credit.

Is there an annual fee to use PayPal Credit?

No! There is no annual fee to use PayPal Credit. See the Terms and Conditions.

Why should I use PayPal Credit for my PayPal purchases?

Get no Interest if paid in full within 6 months on purchases of $99 or more when you check out with PayPal and pay with PayPal Credit. Minimum monthly payments are required during and after the 6-month promotional period. Plus, score valuable discounts and special financing offers when you use PayPal Credit. You can also review all of your purchases and pay your bill through PayPal.com. Learn more about the benefits of PayPal Credit.
Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Subject to credit approval. See Terms.

What if I do not currently have an account with PayPal?

The first step of the PayPal Credit application process will ask you to sign into PayPal or give you the ability to sign up. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit. Signing up for PayPal is free. Sign up for PayPal and apply for PayPal Credit.

Do I have a Credit Line and how much will it be?

Upon approval, your PayPal Credit account will be assigned a credit line of at least $250 based on your credit worthiness. You can confirm your credit line details by logging into your account.

What is the Annual Percentage Rate (APR)?

For new accounts the Variable Purchase APR is 26.24%. The APR is accurate as of 3/1/2019 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00. Learn more about the interest rate.

What does ‘Subject to Credit Approval’ mean?

Synchrony Bank will review and consider your credit report and other credit related information prior to opening your account and establishing your credit line. This process happens in a matter of seconds as part of the PayPal Credit application process.

What if my PayPal Credit application gets declined?

PayPal Credit's approval decision is PayPal's and not by Fender Musical Instruments Corporation. Please reach out to PayPal customer support at 1-866-528-3733 and they will be able to assist you.



International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.


Pricing, Payments & Taxes

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.

Please note that this does not apply to Fender Mod Shop orders. Payment for all Fender Mod Shop purchases will be processed when your order is placed.

All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.

Please note that we currently deliver orders within the United States only.


Security

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.


Your Privacy

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.


FENDER PLAY PREPAID GIFT CARD PROMO TERMS & CONDITIONS

This Fender Play Prepaid Gift Card Offer (the “Offer”), is made to you by Fender Digital, LLC (“Fender”) and begins on November  21, 2017 at 12:00 a.m. and ends on December 6, 2017 at 11:59 p.m. (“Registration Period”). If you purchased a Fender Play prepaid gift card on www.shop.fender.com during the Registration Period, then you will receive a discounted rate of $49.99 for six (6) months and $89.99 for twelve (12) months (“Gift Card Purchase”). Gift Card Purchase consumers are not required to provide a payment method for activation of your Fender Play membership. Upon expiration of the six (6) month or twelve (12) month gift card period, your membership will automatically end unless you change your membership to the regularly-priced, monthly plan in effect at that time and provide your payment method.

Gift cards are not eligible for a refund.  By using Fender Play, you accept the Offer and (i) consent to us using your information in accordance with our Privacy Policy (located here) , and (ii) acknowledge and agree to Fender Play Terms and Conditions of Use (located here).  Fender reserves the right, in its absolute discretion, to withdraw or to modify this Offer at any time without prior notice and with no liability. Taxes, fees and restrictions may apply.

Copyright © 2017 Fender Digital, LLC. All rights reserved.

Fender Digital, LLC 
1575 N. Gower Street, Suite 170
Los Angeles, CA 90028
USA

Contact Us


For further assistance, contact the Fender Consumer Relations Department at (800) 856-9801 or email us at consumerrelations@fender.com.

Monday–Friday: 5:00 a.m. to 8:00 p.m. PST