FENDER MUSICAL INSTRUMENT CORPORATION
STORE POLICY
FENDER MUSICAL INSTRUMENT CORPORATION
STORE POLICY
We're committed to providing our customers with a world-class online shopping experience. You can find information regarding store policies and services below. To contact us directly, feel free to call toll-free or email us and we’ll be glad to help.
If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 30 days of receipt (excluding harmonicas and In Ear Monitors). Depending on product availability, items may be exchanged for another item of equal value (excluding Fender Mod Shop instruments).
A damaged or defective product may be returned or exchanged for the same or a like product. Fender will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the discretion of Fender and require a Return Authorization (RA) number to receive shipping label.
Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).
If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product (excluding harmonicas and In Ear Monitors).
Fender will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Fender will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.
All returned items must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.
Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed. All sales are final. If you receive a defective product, please contact us at consumerrelations@fender.com with details of the product and the defect. All defective products shall be subject to the Fender 2-year Electric Guitar and Bass Warranty.
All returns require prior authorization from Fender and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you.
NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Fender is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.
FedEx Standard GroundContiguous U.S. Only: 3–7 Business Days * For PO Box and APO/FPO delivery: see below |
All ordersSelect Standard shipping in checkout to calculate shipping rate |
Expedited
|
Fedex 2-Day |
|
Location (US only) |
Contiguous
U.S. |
Alaska &
Hawaii |
Estimated Time |
2 Business
Days |
2-3 Business
Days |
All Gear
(Merch, Accessories, Parts) |
$24.99 per order | $34.99 per order |
All Guitars & Basses
(Electric and Acoustic) |
$79.99 per instrument | $99.99 per instrument |
Amps & Audio
Equipment |
$129.99 per item | $179.99 per item |
Expedited
|
Fedex Next Day |
|
Location (US only) |
Contiguous
U.S. |
Alaska &
Hawaii |
Estimated Time |
Next Day | 1-2 Business
Days |
All Gear
(Merch, Accessories, Parts) |
$39.99 per order | $54.99 per order |
All Guitars & Basses
(Electric and Acoustic) |
$109.99 per instrument | $119.99 per instrument |
Amps & Audio
Equipment |
$134.99 per item | $189.99 per item |
Expedited
|
Location (US Only) | Estimated
Time |
All Gear
(Merch, Accessories, Parts) |
All Guitars & Basses
(Electric and Acoustic) |
Amps & Audio
Equipment |
FedEx
|
Contiguous
U.S. |
2 Business
Days |
$24.99 per order | $79.99 per instrument | $129.99 per item |
Alaska &
Hawaii |
2-3 Business
Days |
$34.99 per order | $99.99 per instrument | $179.99 per item | |
FedEx
|
Contiguous
U.S. |
Next Business Day | $39.99 per order | $109.99 per instrument | $134.99 per item |
Alaska & Hawaii | 1-2 Business
Days |
$54.99 per order | $119.99 per instrument | $189.99 per item |
NOTE: Fedex 2-Day and Next Day orders must be received by 10:00AM Pacific Standard Time, Monday-Friday to accommodate expedited shipping.
* Shipments to PO boxes require 7 to 14 business days and are serviced via USPS. Please anticipate 40 to 60 days for deliveries to all Armed Forces shipping addresses.
For Fender Mod Shop purchases, expedited shipping will not impact the actual build time of the guitar. All items in the shopping cart will ship for the quoted price. Some smaller items under 1 lb. may ship USPS and will not be trackable. Orders that include an instrument, amplifier or product that valued at more than $400.00 will ship FedEx Direct Signature Required.
Ordering online from Fender.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.
Please note that this does not apply to Fender Mod Shop orders. As Fender Mod Shop instruments are built to order, your credit card will be charged when your order is placed.
Now you don’t have to wait to get the latest Fender gear. Fender.com offers no-interest financing for six months via PayPal Credit.
With PayPal credit, you get six months to complete your purchase without being charged any interest. You choose how often and how much you pay. As long as you complete your purchase within six months, you won’t pay a cent of interest! Terms & Conditions apply
Just click the Paypal button at checkout and choose PayPal Credit as your payment method.
PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or over time. It’s easy to apply, easy to use and there whenever you need it. PayPal Credit is subject to credit approval and is offered by Synchrony Bank. View PayPal Credit Terms and Conditions.
When you apply for PayPal Credit, you’ll be asked to provide your date of birth, income after taxes and the last 4 digits of your Social Security number. You'll then to agree to the Terms and Conditions. You’ll know within seconds if you're approved. And here’s the cool thing: your PayPal Credit account will be linked to your PayPal account and you’ll see it as a payment option every time you check out with PayPal. Apply For PayPal Credit.
No! There is no annual fee to use PayPal Credit. See the Terms and Conditions.
Get no Interest if paid in full within 6 months on purchases of $99 or more when you check out with PayPal and pay with PayPal Credit. Minimum monthly payments are required during and after the 6-month promotional period. Plus, score valuable discounts and special financing offers when you use PayPal Credit. You can also review all of your purchases and pay your bill through PayPal.com. Learn more about the benefits of PayPal Credit.
Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Subject to credit approval. See Terms.
The first step of the PayPal Credit application process will ask you to sign into PayPal or give you the ability to sign up. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit. Signing up for PayPal is free. Sign up for PayPal and apply for PayPal Credit.
Upon approval, your PayPal Credit account will be assigned a credit line of at least $250 based on your credit worthiness. You can confirm your credit line details by logging into your account.
For new accounts the Variable Purchase APR is 26.24%. The APR is accurate as of 3/1/2019 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00. Learn more about the interest rate.
Synchrony Bank will review and consider your credit report and other credit related information prior to opening your account and establishing your credit line. This process happens in a matter of seconds as part of the PayPal Credit application process.
PayPal Credit's approval decision is PayPal's and not by Fender Musical Instruments Corporation. Please reach out to PayPal customer support at 1-866-528-3733 and they will be able to assist you.
While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.
Please note that this does not apply to Fender Mod Shop orders. Payment for all Fender Mod Shop purchases will be processed when your order is placed.
All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.
Please note that we currently deliver orders within the United States only.
While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.
While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on Fender.com may also be purchased from local Fender dealers in your country or region. Please contact the Fender Distributor in your area for help finding a store or dealer near you.
For further assistance, contact the Fender Consumer Relations Department at (800) 856-9801 or email us at consumerrelations@fender.com.
Monday–Friday: 8:00 a.m. to 11:00 p.m. EST